Privacy policy


Platinum Puffs, LLC. understands that your privacy while using our Site is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this Site, whether or not a transaction of any sort is conducted while visiting. The information we learn from customers helps us to personalize and continually improve our customer service, while developing ways to improve your shopping experience at Following is some of the information we gather about our users. Platinum Puffs is committed to observing and respecting your wishes regarding the information we collect about you on our web site. By visiting, you agree to accept the practices described in this Privacy Policy.


Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database. Some of the information we solicit, such as e-mail address, is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, and communicating with you. You may also elect not to receive any future emails or other offerings from Platinum Puffs. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. We do not make any phone numbers in our customer database available to other companies or organizations. Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security. Our web site presently does not store your credit card information, and any of your credit card information that may be stored is protected by state-of-the-art firewalls. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. To make any address changes or other modifications to your Platinum Puffs account information, please call 1-800-490-6130.


We collect the e-mail addresses of those who communicate with us via e-mail, sign-up as a Platinum Puffs rewards member, and those who voluntarily include their e-mail addresses when ordering online. We cannot obtain your e-mail address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it. Our web server recognizes the computer's Internet Protocol (IP) address, but not the e-mail address, for each visitor to our home page. Other than the exceptions noted above, Platinum Puffs will not sell, share or otherwise distribute your e-mail address. Any e-mail address supplied directly to Platinum Puffs with respect to online orders, rewards sign-up, and requests for other information will remain in the sole possession of Platinum Puffs. If you do not want to receive promotional e-mail from Platinum Puffs in the future, please use our unsubscribe form to remove your name from our list, or let us know by contacting us by e-mail, or by calling us at the above telephone numbers and telling us that you do not want to receive promotional e-mail from Platinum Puffs. Supplied e-mail addresses on our customer registration form will be used for order confirmation and alerts relating to an order.


Like most retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. The most obvious benefit of cookies is that they keep an active Shopping Cart intact for 24 hours even if you log off of your computer. While some concern has been expressed over the privacy implications of cookies, it is important for you to understand that cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of Internet users now appreciate cookies as a convenience feature for shopping online. If you desire, the "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


We have a very strict age requirement for using our site, products and/or services. All users must be over 18 (eighteen) years of age or the legal smoking age in your state or country. Violators of this policy are subject to disciplinary action such as termination on your account, removal or cancellation of your orders. If you believe you know of anyone who is using our site that is underage please contact us via the contact us form at the bottom of our website.


Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at We do not share or distribute any specific customer site traffic data to any other parties. If you have any questions regarding any of the elements of our web privacy policy, please contact customer service. This web site is owned and operated by Platinum Puffs LLC.